WThe Word From Our Clients

The Transfer Center is something we implemented in 2006, is still being used today, and being used for much more than we ever anticipated. The transfer center data was the lynchpin in the proposal to double the size of the NeuroICU, highlighting the number of patients we turned away.

I routinely interact with the DPL Transfer Center to facilitate transfers to our facility. The Transfer Center provides an excellent resource for gathering information and acting as a liaison for complex intra-facility transfers. The Transfer Center has significantly increased our efficiency in the transfer process and has made it a streamlined process that has improved physician satisfaction.

We had a leadership meeting this morning and Drs. Hanel and Sauvageau (Neuro Endo MD’s at Baptist Health) both stated that the transfer center is working extremely well! They really sang your praises. They said, best transfer center they have ever worked with. Thanks for all your team is doing, we have already saved several lives. Rock on!

I just wanted to tell you she (Barbara) helped us out so much trying to help us with a transfer and we were calling to tell her thank you, that we really appreciated it. She spent so much time trying to help us with this patient so I wanted to call and tell her thank you and just thank you for all of your efforts. We really, really appreciated it. And she was so sweet. She really went above and beyond. And so I wanted to tell her thank you. We really appreciated it. Thank you so much.

We have found that using the Transfer Center has, not only improved our overall efficiency and effectiveness in our incoming patient transfer processes, but it also has given transferring hospitals a smooth, customer-friendly first impression of UNC Medical Center.

The big advantage of using the Transfer Center is that the referring hospital or referring physician makes one call. They only have one number. They don’t need to worry about what doctor they need to talk to or what service.

The transfer center makes it much more user-friendly from our end, allowing us to take care of the child rather than the phone. We no longer have to waste time trying to make arrangements.

It is my opinion that the Transfer Center has dramatically increased our efficiency in the transfer process and has made it a streamlined process that eliminates the frustrations. I have no doubt that the Transfer Center has increased our ability to provide neurological care to a greater referral base in the state of North Carolina and I encourage other departments and other institutions to take a serious look at the services that you provide.

The One Call Transfer Center provides an excellent resource for gathering information and acting as liaison for complex intra-facility transfers. They’ve enabled us to improve the process of communication with sending facilities and have been a major factor in our success as the tertiary referral center within our region. Many of our patients are complex cases and the Transfer Center has been a key factor in our being able to successfully coordinate with sending physicians as well as assisting with transportation to and placement within our facility.

In the first weekend after initiating DirectCall, we had two significant encounters. First, a trauma patient with multiple fractures was rapidly transferred from a rural new referral hospital to the trauma center at GMC. Then, the second encounter allowed a quick conference communication between referring ER MD, trauma and specialty surgeons to accomplish the best destination for immediate treatment of a complex acetabular fracture. The effectiveness of DirectCall for inter-facility transfers is being rapidly realized by the specialty physicians involved.

In my experience the Westchester Medical Center Transfer Center staff is always attentive and responds immediately whenever we call on them! The medical directors and nursing staff (Westchester Medical Center) always work with us, communication is thorough and professional, and the transport team Top Notch!